Telecommunications Technician
Telecommunications Technician | Chicago, IL
Department: Operations
Reports To: Telecommunications Supervisor
Status: Regular, Full-Time, Non-Exempt
Role:
As a member of the company’s Operations team, the Telecom Tech will be responsible for carrying out day to day operations under the direction of the Operations Supervisor or Manager within their geographic or organizational area of responsibility.
Duties:
- Responsible to pull, terminate, document and test copper and fiber circuits
- Install overhead cable tray, cages, racks and equipment
- To perform and complete work orders and customer service tickets in a timely manner
- Observe and oversee contractors performing data center maintenances
- Provide day-to-day customer support
- This position is considered a working technician position, and will require approximately 90% of the technician’s time dedicated to technical duties.
Knowledge, Skills & Abilities:
- Familiar with telecommunication tools, power tools, ticketing systems, and escalation procedures
- Knowledge of T-1, DS-3 and fiber testing procedures and equipment
- Knowledge of BICSCI standards and cable management techniques
- Familiar with data center environmental characteristics and controls
- Excellent customer interaction skills
- Good troubleshooting skills
- Willingness to learn in a fast-paced environment
- Proven ability to work independently
- Strong communication skills
- Schedule flexibility with ability to work non-standard business hours
- Exhibits a strong work ethic and accountability to deadlines
Education/Experience:
- The technician should have at least 3 years experience in the telecommunications industry
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Ability to stand 1/3 – 2/3 of the time
- Ability to walk 1/3 – 2/3 of the time
- Ability to sit 1/3 – 2/3 of the time
- Ability to climb and balance 1/3 – 2/3 of the time
- Ability to stoop, kneel, crouch and crawl 1/3 – 2/3 of the time
- Ability to reach with hands & arms 1/3 – 2/3 of the time
- Ability to smell
- Ability to use hands to type, handle, feel, talk & hear
- Ability to reach with hands and arms
- Ability to see at close and distance ranges and the ability to see color
- Ability to lift up to 100 pounds 1/3 of the time
If you are interested in this employment opportunity, please submit your qualifications and cover letter to Lori Hossack in our Human Resources department at Lori.Hossack@CoreSite.com. All documentation should be in Microsoft Word format and under 100 KB in size.
