CoreSite's commitment to our customers includes local, corporate, and Operations Support Center service personnel dedicated to customer satisfaction. Additionally, our technical team features programmers dedicated to the customer portal, developing new automation and account management tools according to direct customer feedback and ongoing research.
Local CoreSite service personnel are stationed in the CoreSite offices in the main regional data center location, reachable in-person, by email or phone from 8am to 5pm local time. Corporate service personnel are available from 8am to 5pm Mountain time.
Operations Support Center service personnel are available 24-hours a day via phone or email communication.
Emails sent to Info@CoreSite.com are automatically routed to the customer service team, with the expectation of immediate acknowledgement response and action taken to resolve outstanding issues within 24 hours.
Reach any CoreSite department via our automated phone routing system, accessible by dialing +1 866.777.CORE.
Every customer receives the direct extension and email for their dedicated account manager and service representative for easy outreach.
Implementation Support Managers are assigned to every customer move-in to ensure flawless execution, getting the relationship started on the right foot.
Our certified, experienced operations and facilities teams provide assistance and consultation, supporting the design and installation of customer deployments. These teams offer advice on best practices, provide contacts from our extensive vendor list across the country, and assist in designing optimal data center layouts, coordinating deployment timelines, completing electrical installations.
Every new customer receives a detailed Move-In Package that contains detailed policies and procedures at the data center, emergency procedures, and contacts.
Our operations and facilities teams work 24/7/365, providing the following options for emergency support:
Should you have any questions or concerns regarding a statement, contact our Accounting group directly via Billing@CoreSite.com or by calling +1 866.777.CORE. As always, if you wish to involve our Customer Service team in any inquiry, please contact them at Info@CoreSite.com.
If you are having difficulties logging in to your account in MyCoreSite, our customer portal, our Customer Service team will assist you. Whether to change a password or another issue, please email Info@CoreSite.com with details regarding your need and a representative will assist you as quickly as possible.