Our team of customer service representatives receives every email sent to Info@CoreSite.com and is committed to responding within 24 hours. You may also reach them via +1 866.777.CORE from 8:30am-5:00pm MST.
We assign a dedicated Sales Support Manager to guide each new customer through the move-in process.
Our certified and experienced Operations and Facilities teams provide assistance and consultation supporting the design and installation of customer deployments. These teams offer advice on best practices, provide contacts from our extensive vendor list across the country, and assist in designing optimal data center layouts, coordinating deployment timelines, completing electrical installations.
Every new customer receives a detailed Move-In Package that contains detailed policies and procedures at the data center, emergency procedures, and contacts.
Our Operations and Facilities teams work 24/7/365. CoreSite provides the following four ways for customers to request immediate support:
Option 1: Submit a Trouble Ticket via the MyCoreSite, our customer portal
Option 2: E-mail CoreSite at Emergency@CoreSite.com
Option 3: Call +1 866.777.CORE and select “9” for the emergency menu, and then “9” again for the emergency operator
Option 4: Contact a local operations team member
For detailed information on this protocol, please visit the Emergency Procedures page.
Should you have any questions or concerns regarding a statement, contact our Accounting group directly via Billing@CoreSite.com or by calling +1 866.777.CORE. As always, if you wish to involve our Customer Service team in any inquiry, please contact them at Info@CoreSite.com.
If you are having difficulties logging in to your account in MyCoreSite, our customer portal, our Customer Service team will assist you. Whether to change a password or another issue, please email Info@CoreSite.com with details regarding your need and a representative will assist you as quickly as possible.
CoreSite’s Facilities and Operations teams are here to assist you in any way possible. Use them as a resource in designing your data center space or for recommendations on best practices. Contact them with non-emergency questions 24-hours a day via +1 866.777.CORE. For emergencies, please click here.
Remote hands requests and work orders can be submitted 24 hours a day via MyCoreSite. Please make sure to provide detailed information that will allow our certified technicians to better address your needs.
For sales inquiries, across the United States, please contact your sales representative directly or email our general sales inbox at Sales@CoreSite.com. Someone will respond within 24 hours.
Inquiries regarding Any2 and the benefits of an Internet exchange should also be sent to Sales@CoreSite.com.
You may reach any CoreSite department through our main number, +1 866.777.CORE or by emailing us at Info@CoreSite.com.
