Dear Valued CoreSite Community,
CoreSite continues to monitor news regarding Coronavirus disease (COVID-19), as well as reports from the Centers for Disease Control (CDC), the World Health Organization (WHO) and local and federal governments. We continue to align our protocols based on guidelines issued by state and local governments and public health agencies to mitigate disruption or risk to your critical operations. Below are details on key preparations and precautions we are taking related to COVID-19.
Data Center Preparedness:
- We have increased emphasis on sanitation by including hand sanitizers in restrooms, break rooms and lobbies
- All CoreSite employees are required to wear masks while inside the facility; visitors are asked to wear masks or other face coverings
- We have verified the use of Coronavirus-killing cleaning solutions by our janitorial service providers across all our locations
- Non-mission critical employees are working remotely to minimize potential virus transmission at our office locations and data centers
- We have engaged all mission critical vendors to understand their emergency response plans
- We are prepared and are following our standard operating procedures related to emergency response
- We continue to implement our mission critical maintenance plan
We are monitoring our supply chain and our spare parts inventory. Our preparation and response is covered by our Operational Disaster Preparedness and Recovery Plan.
- We have suspended all non-essential work travel for our employees
- Employees whose presence is not required at the data center for operations are working remotely to minimize potential virus transmission at our office locations and data centers
- While our Data Center Operations (“DCO”) team has reduced on-site staffing to minimize the number of employees in the data centers for social distancing purposes, we continue to pay and employ our full staff and can flexibly increase staffing to meet operational requirements
- We are closely monitoring state and local government direction in our data center markets and are following their requirements
Visiting Our CoreSite Locations
- If customer access is not essential, we continue to request that customers leverage our remote hands and customer portal for service requests and/or monitoring their environment.
- If a visit to a data center is necessary, visitors are asked to wear masks or face coverings. We encourage visitors to continue to practice social distancing at all times while inside our facilities.
- We invite customer and prospective customers to participate in a hosted virtual data center tour. To request a virtual tour click here
- We also have developed a protocol to allow customers and prospective customers to safely participate in a physical tour of our data centers in compliance with applicable state and local orders. Click here for more details regarding this protocol.
- A reminder that in advance of visiting our locations, we kindly ask that our employees, customers, and vendor partners consider the following questions:
- Are you currently experiencing any flu-like symptoms?
- Have you been in contact with anyone who has tested positive for COVID-19?
If you answer “yes” to any of these questions, we ask that you defer your visit to a future date.
Remote Customer Support:
- If you have employees who cannot conduct work at one of our data centers, we have onsite personnel who can support your needs. Many of our customers will find that Remote Hands costs are generally less that the true cost of sending their employee to our data centers.
- Please use the Customer Portal to request Remote Hands services at any time, and we will assist with the request as prioritized by our DCO team. Our Client Services team would also be happy to submit these requests on your behalf if you are not familiar with creating them in the Customer Portal. Simply email firstname.lastname@example.org for support.
- Customers are welcome to utilize our Data Center Intelligence (“DCI”) feature on the Customer Portal to verify power usage or environmental information (temperature, humidity).
CoreSite remains committed to clear, transparent communication with our employees, customers and vendor partners regarding this matter. CoreSite continues to monitor and comply with changing local regulations in all jurisdictions in which we operate. We will continue to keep you apprised of our approach to COVID-19 as the situation unfolds.
Paul E. Szurek
Chief Executive Officer