+1 866.777.CORE
+1 303.405.1000

SUPPORT and AVAILABILITY OPTIONS 

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EMERGENCY SUPPORT

Our Data Center Operations teams work 24x7x365, providing the following options for emergency support:

• Login to MyCoreSite and submit a trouble ticket
• Email CoreSite Emergency Support at Emergency@CoreSite.com

DATA CENTER ON-SITE SUPPORT

All 28 data centers in the 10 markets we serve are supported by our Data Center Operations team 24x7x365 who provide local facility monitoring, maintenance, and all local support.

OPERATIONS SUPPORT CENTER

Our Operations Support Center provides 24/7/365 network monitoring, maintenance, and repair for all cloud-based services, peering and IP connectivity services.

Contact our OSC

• Email: Emergency@CoreSite.com
• Phone: 1.866.777.CORE, Option 2
• MyCoreSite.com

CLIENT SERVICES

Our Client Services team is here to fulfill any request and answer any question you have regarding your deployed services.  We also project manage all deployments to ensure on-time installation, every time

Contact Client Services 

• Email: Info@CoreSite.com
• Phone: 1.866.777.CORE, Option 4 (Mon-Fri 07:00 – 19:00MT)
• MyCoreSite.com

BILLING SERVICES

Our Billing Services team is here to answer any questions you may have regarding your bill or help address any payment options that are available to you.

Contact Billing Services 

• Email: Billing@CoreSite.com
• Phone: 1.866.777.CORE, option 3 (Mon-Fri 08:00 – 17:00MT)
• MyCoreSite.com

ACCOUNT MANAGEMENT

Our Account Managers provide you with technical and commercial solutions that enable your hybrid IT strategy to come to life.

Contact Account Management

• Email: Sales@CoreSite.com
• Phone: 1.866.777.CORE, option 5 (Mon-Fri 08:00 – 17:00MT)
• MyCoreSite.com