Our Commitment to Privacy
The Information We Collect
This notice applies to all information collected or submitted on the CoreSite website and at our facilities. On some pages, you can contact representatives of CoreSite, order services, make requests, and request to receive materials. CoreSite does not collect information on its website. However, in order to obtain a password to utilize automated service requests, you must register with CoreSite and will be required to provide information including your name, address, email address, phone number, and related information. In addition, when you contact CoreSite and request information, you may be asked to provide your name, address, email address, phone number and other contact information. All of this information is provided in separate communications from our website.
In addition, we automatically gather general statistical information about our website and visitors, such as IP addresses, browsers, pages viewed, number of visitors, goods and services purchased, etc., but in doing so we do not reference you by individual name, e-mail address, home address, or telephone number. We use this data in the aggregate to determine how much our customers use parts of our site so we can improve our site. We may provide this statistical information to third parties, but when we do so we do not provide personally-identifying information without your permission.
Preference and options configurations in your browser determine if and how a cookie will be accepted. You can change those configurations on your computer if you desire. By changing your preferences, you can accept all cookies, you can be notified when a cookie is set, or you can reject all cookies. If you do so and cookies are disabled, you may be required to re-enter your information more often and certain features of our site may be unavailable.
The Way We Use Information
We use the information you provide about yourself when placing an order to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive and for internal marketing, customer services and product development efforts. Such addresses are not used for any other purpose and are not shared with outside parties. We use non-identifying and aggregate information to better design our website. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.
Certain portions of our website, such as MyCoreSite, may only be accessed by registering on our website. We may use the information you provide when registering for internal marketing purposes to share products or services we think may be of interest to you. We will not sell this information to third parties.
Our website may contain blogs, message boards or other public forums. The information you choose to disclose on these forums may be viewed and used by others, and CoreSite is not responsible for such information.
We reserve the right to disclose information when needed to comply with the law or a legal process, cooperate with investigations of purported unlawful activities, identify persons violating the law, or in connection with any disposition of part or all of CoreSite's stock or assets.
Our Commitment to Data Security
We employ reasonable and current security methods to prevent unauthorized access, maintain data accuracy, and ensure correct use of information. Your account information and profile are password-protected. We recommend that you do not divulge your password to anyone. Our personnel will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail.
Remember to sign out of your account and close your browser window when you have finished your session. This is to help ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place where others may have access to it. No data transmission over the Internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we try to protect your personal information, we cannot ensure or guarantee the security of any information you transmit to us, and you do so at your own risk.
Our Commitment to Children's Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How You Can Access or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by contacting CoreSite. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
Should you have other questions or concerns about these privacy policies, please call us at +1 303.405.8300 or send us an e-mail to Sales@CoreSite.com.
By using our website, you consent to the collection and use of this information in the manner we describe.
Security Protocol and Biometric Data Policy
In our data center facilities, CoreSite is committed to state of art, in-house physical access security, which includes highly-trained security officers who are on site at our data centers 24 hours a day, 7 days a week, 365 days per year, and who are supported by best-in-class processes and procedures and cutting-edge technology.
CoreSite’s security protocol governs physical access at all main entrances and many locations throughout our data centers, and enables our customers to meet all their information security objectives. Our protocol governs access by employees, customers, agents, contractors, vendors, and third-party business partners of the Company (“Users”).
CoreSite’s security procedure utilizes both personalized security badges and finger scan technology, which measures certain aspects of a User’s fingertip upon enrollment into the system. Those fingertip biometric data points are immediately converted through a proprietary software program to an unique mathematical representation of that data, called a “template.” No optical image of a finger scan is kept.
As a condition of any authorized admission of CoreSite’s Users to our data centers or secured locations, and as a condition of employment for CoreSite’s employees, each User must present a personalized security badge and provide a non-intrusive finger scan. CoreSite will consider requests by Users for accommodation or exemption in whole or in part from the procedures set forth in this Security Protocol and Biometric Data Policy.
The template from that finger scan is compared with the template associated with the User’s personalized security badge during the initial enrollment process to verify the identity of the User. All biometric data obtained from a User’s finger scan are securely retained on applications and infrastructure owned and maintained by CoreSite. Except for a limited number of our administrators with responsibility for the security protocol, no direct access to biometric data are enabled for CoreSite’s employees or system administrators. We will not sell, lease, trade or otherwise profit from a User’s biometric data and will not disclose, redisclose or otherwise disseminate such data without a User’s consent unless required by any state or federal law or municipal ordinance, valid warrant or valid subpoena.
A User’s biometric data will be retained by CoreSite for up to 1 year after any User’s authorization to enter our data centers has expired or been terminated, or employment by CoreSite ended, or within 1 year of the User’s last authorized entry to a CoreSite data center, whichever is sooner, or for a different time period, if required by law. CoreSite will permanently destroy a User’s biometric data upon expiration of the aforesaid time periods. During the time of retention, we will store and protect from disclosure the User’s biometric data using the reasonable standard of care within the industry, and in a manner equally protective as that in which CoreSite stores, transmits and protects other confidential and sensitive information.
CoreSite will provide this Security Protocol and Biometric Data Policy to its Users and will obtain written release and consent from each User for the finger scan and biometric data procedures as outlined herein.
Any legal disputes, claims, controversies or disagreements arising out of or relating to this Security Protocol and Biometric Data Policy or CoreSite’s procedures relating to User’s biometric data (“Claim”) shall be resolved by binding arbitration instead of the courts. All Claims may be brought only in the User’s individual capacity, and not as Plaintiff, claimant or class member in a class, collective or other representative or joint proceeding. Arbitration is the exclusive form for the resolution of such Claims, and both CoreSite and Users mutually waive their respective right to a trial before a judge or jury in federal or state court. The binding arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with its rules and procedures then in effect, and shall be confidential.
This Security Protocol and Biometric Data Policy is intended to comply with all federal, state, and local laws, and will be interpreted and applied in order to comply with all applicable laws, including but not limited to the Illinois Biometric Information Privacy Act.
If any provision of this Security Protocol and Biometric Data Policy or any part thereof contravenes any law, or if the operation of any provision hereof is determined by law or otherwise to be unenforceable, then such offending provision or part thereof shall be severed and the remaining provisions given full force and effect.
Any User having any questions about this Security Protocol and Biometric Data Policy, including how the finger scan technology works, is used, or how the biometric data will be kept and deleted, please contact CoreSite Security.
Updated: July 10, 2018