Since the U.S. Digital Government Strategy was launched in 2012, digital transformation is full steam ahead. The objective is to elevate the customer experience – in this context “citizen experience” – which can make or break the success of digital government.
Agencies are focusing on citizen trust, transparency, accountability, inter-agency collaboration and partnerships, in addition to technology. Many agencies partner with colocation data centers to facilitate data sharing, digital service delivery, decision-making and other areas.
Let’s touch on three industry trends and reasons why colocation enables going digital with superior customer experience top of mind.
What will define government digital services? Three characteristics, according to the World Bank, are that services are contextual, coordinated and cognitive.1
These characteristics are already woven into the digital government fabric, so we’ll see how they evolve going forward.
Industry research helps make the case for budgets, priorities and implementation schedules as well as decisions about customer experience. These are a few of the trends worth watching:
Federal, state and local agencies can capture significant value when they consolidate dispersed data centers into strategically located CoreSite colocation facilities. Consider the impact of simpler data center management, financial savings and the fast, reliable delivery of digital services through interconnection.
Using CoreSite’s native onramps to all major cloud providers, agencies can achieve up to 44% faster communications to cloud availability zones compared to the public internet,3 savings of up to 60% on cloud connectivity and roughly 70% for data replication.4
Additional advantages include:
When you work with CoreSite experts, expect a collaborative approach that helps your agency be cloud smart and future ready. We’ll discuss trends, address technical challenges and help accelerate your digital transformation plans. Our customized colocation solutions and modern, compliant data centers offer 100% SLA-based uptime while helping you scale, reduce costs of operation and manage risk.
Get and share Government Goes Digital to Elevate the New, Open CX – Citizen Experience to learn more.
1. World Bank, Digital Government for Development (source)
2. Gartner, Gartner Unveils the Top 10 Government Technology Trends for 2022, February 21, 2022 (source)
3. Calculations based on speed tests conducted by CoreSite of direct interconnection product vs. the public Internet and may not accurately reflect your performance improvements. These tests have not been independently verified by any third-party and should not be deemed to be an assurance or guarantee as to expected performance.
4. 2021 State of the Data Center Report, CoreSite/CIO, 2021
Matt Johns
VP of Sales, Mid-Atlantic and Southeast Regions
Matt is Vice President of Sales, Mid-Atlantic and Southeast Regions, and has over 20 years of experience providing data center and network infrastructure solutions to enterprises and government entities in the Washington D.C. metro area.
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