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COLOCATION

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INTERCONNECTION

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CLOUD NETWORKING

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INDUSTRY SOLUTIONS

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CORESITE MARKETPLACE

Take advantage of our diverse and ever-growing customer ecosystem to quickly identify and connect to IT services available in and across our 11 edge markets.

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CORESITE PARTNER PROGRAM

An entire ecosystem dedicated to solving customers’ most pressing IT challenges.

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CHANNEL PARTNERS

Discover why Channel Partners prefer to partner with CoreSite.

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Case studies, videos, spec sheets and data center industry insights.

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RESOURCE LIBRARY

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PRODUCTS & SERVICES

Remote Hands Service

24/7 Access to Highly Trained Operations Technicians

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OVERVIEW

Focus on Your Business, Not Data Center Operations

CoreSite colocation service eliminates the challenges of data center operation by offering world-class support. CoreSite Remote Hands Support, a team of highly trained operations technicians, are available 24x7 to perform a range of emergency and routine technical tasks.

Remote Hands Support can take on the installation, operation, and management of your colocated data center deployment, becoming part of your team and solving your data center issues while you focus on your core business.

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On-Site When You Can't Be

Outsource your data center monitoring and maintenance to trained and certified operations professionals.
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BETTER VISIBILITY INTO YOUR DATA CENTER
The CoreSite team can deliver visibility into your data center deployment – especially when your IT staff is not based nearby. Remote Hands professionals can provide on-site visual verification and photos to support your remote troubleshooting or auditing. In addition, CoreSite will escort vendors and consultants to your space and observe them while working with your equipment.
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24/7 ON-SITE ASSISTANCE
Remote Hands support is your on-site labor force. The CoreSite team can:
• Rack and stack equipment
• Move or discard boxes or equipment
• Clean and organize your data center space
• Pack, label and unpack inventory boxes and equipment
• Perform the simple tasks required in day-to-day data center operations
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CABLING, WIRING AND CIRCUITRY TASKS
Remote Hands Support technicians can also perform cross connect termination and moving, securing or dressing your existing cabling. They perform light readings for fiber optics, signal verification for copper and coax and patch cord testing. They help with circuitry, from basic circuit testing and diagnostics to advanced circuit migrations with carriers or internet service providers.
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DEVICE AND MEDIA MANAGEMENT
Remote Hands technicians will verify device physical status, turn on, off or recycle device power, swap modular equipment and plug-in serial cables and more. CoreSite's team can also perform tasks such as swapping tapes, storage media or removable media, remote serial console access to equipment and connecting and installing rack-mounted power distribution units (PDUs) and equipment.

ENGAGE CORESITE TO BE AN EXTENSION OF YOUR ENTERPRISE

CoreSite’s colocation remote hands service helps you resolve emergencies and handle technical tasks at the data center 24/7/365.
REMOTE HANDS ASSISTANCE

MyCoreSite Customer Service Delivery Platform

Requesting Remote Hands help is simple and help can be provided regularly or as a one-time service – all you need to do is create an order through MyCoreSite®. Once your order is submitted, it is immediately reviewed by CoreSite for accuracy, availability and completion. You’ll get an email notification if an order needs approval or another action is required.  Learn More
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REMOTE HANDS SERVICE

Frequently Asked Questions

WHAT IS A DATA CENTER? A data center is a facility that houses IT infrastructure for storing data and running applications and services.
WHAT ARE DATA CENTER OPERATIONS? Data center operations refers to the systems, processes and workflows used to operate a data center facility. That includes power, cooling, security and maintenance.
WHAT ARE THE PRIMARY DATA CENTER DEVICES? The key components of a data center design include servers, networking equipment, storage systems, power infrastructure, environmental control (HVAC) and management and monitoring tools.
WHAT IS A SERVER IN A DATA CENTER? In a data center, the term “server” refers to the hardware that applications and workloads run on.
WHAT IS A SERVER RACK IN A DATA CENTER? A server rack is the framework in a data center designed to hold hardware including servers, cables and related equipment.
WHAT IS A DATA CENTER TECHNICIAN? A data center technician is a professional responsible for the installation, maintenance and management of the hardware, software and networking components of a data center provider within a data center.