CoreSite offers colocation Remote Hands services to our customers in order to resolve a multitude of emergency and routine technical tasks. By partially outsourcing the installation, operation, and management of a deployment to the expert technicians within a CoreSite facility, customers can focus on other important aspects of their business.
When your IT staff is not located near your CoreSite deployment, tasks such as recycling device power, verifying power status or reconnecting equipment are difficult to accomplish on the fly. CoreSite's Remote Hands service performs these simple tasks for our customers so they don’t have to spend precious travel time and budgets on flipping a switch.
CoreSite’s Remote Hands support may be relied on for a variety of tasks, as requested by the customer. Below is a list of the most commonly requested activities:
Functions performed include cross-connect termination and moving, securing or dressing existing cabling.
Tasks such as racking and stacking equipment, moving or discarding boxes or equipment, and basic cleaning of customer space can be done.
Remote Hands staff can verify device physical status, swap modular equipment, plug-in serial cables and more.
Packing, labeling, unpacking, and inventory of boxes and equipment can be performed by Remote Hands staff.
Functions ranging from basic circuit testing and diagnostics to advanced circuit migrations in coordination with carriers/ISPs are available.
Simple tasks such as swapping of tapes, storage media or removable media can be easily accomplished by Remote Hands staff.
Full or partial deployment audits, device labeling, photographing space or equipment and cross-connect tracing can be performed.
Vendors and consultants can be escorted to and from a customer’s space, and observed while they are working within the space.
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A smaller scale deployment, ideal for customers looking for maximum agility and room to scale in the future.
A tailored solution that lets you customize a secured portion of our facility to support the specific requirements of your deployment.
Private suites can meet even the most complex requirements, offering you the most options when it comes to autonomy, privacy, security, and stability.
We offer dedicated deployment project management resources, enabling a smooth installation.
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